How to cancel your bio.page subscription, when cancellation takes effect, and what happens to your data.
Last updated: 1 May 2026
This Cancellation Policy is part of our Terms of Service. The Service is operated by Magic Crystal Limited (Hong Kong).
1. How to Cancel
You can cancel your subscription at any time from your account dashboard:
- Sign in to bio.page.
- Go to Account → Plan & billing.
- Click Cancel subscription and confirm.
If you cannot access your dashboard, email us at [email protected] from the address registered to your account and we will cancel it manually within two business days.
2. When Cancellation Takes Effect
Cancellation takes effect at the end of the current billing period. You retain access to all paid features until that date; no further charges are made. You will not receive a partial refund for the unused portion of the current period, except where required by law (see our Refund Policy).
3. What Happens to Your Data
- Your bio.page page remains live (with free-plan features only) until you choose to delete your account.
- Plan-restricted features (custom domains, analytics history beyond the free limit, premium blocks, and similar) are disabled at the cancellation date.
- If you also delete your account, your data is removed within 30 days, except as required by law (e.g. tax records).
4. EU/UK Right of Withdrawal
If you are a consumer resident in the EU or the UK, you have a statutory right to withdraw from a digital-services contract within 14 days of subscribing, without giving a reason. By starting to use a paid feature within the 14-day period, you expressly request that performance begins immediately and acknowledge that your right of withdrawal is lost once the service has been fully supplied during that period.
To exercise the right of withdrawal where it still applies, send an unambiguous statement to [email protected] within 14 days of your subscription start. We will refund the subscription fee paid for the current period, less any pro-rata amount for service already provided, within 14 days using the original payment method.
5. Reactivating
You can re-subscribe at any time. Plan settings are restored automatically; previously deleted content is not recoverable.
6. Contact
Magic Crystal Limited — [email protected]
EU representative: Financial Technology OÜ — [email protected]