When bio.page issues refunds, including the EU 14-day right of withdrawal and the process for requesting one.
Last updated: 1 May 2026
This Refund Policy is part of our Terms of Service. The Service is operated by Magic Crystal Limited (Hong Kong).
1. General Position
Subscriptions to bio.page are non-refundable once a billing period has begun, except where:
- a refund is required by mandatory law (including the EU/UK right of withdrawal — see Section 3);
- we have made a material billing error;
- we are unable to provide the Service for a reason wholly attributable to us, for an extended period; or
- we choose, at our discretion, to issue a goodwill refund.
Cancelling does not by itself trigger a refund — see our Cancellation Policy for what happens when you cancel.
2. Billing Errors
If you have been double-charged, charged after a confirmed cancellation, or charged at the wrong rate, contact [email protected] within 60 days of the charge. We will investigate and, where the error is on our side, issue a full refund of the disputed amount within 14 days.
3. EU/UK Right of Withdrawal
Consumers resident in the EU or the UK have a statutory right to withdraw from a digital-services contract within 14 days of subscribing, without giving a reason. This right is governed by Articles 9–16 of EU Directive 2011/83/EU and equivalent UK regulations.
By starting to use a paid feature within the 14-day window, you expressly request that performance of the service begins immediately, and you acknowledge that you lose the right of withdrawal once the service has been fully supplied during that period (Article 16(m)). For services that are only partly supplied during the window, we will refund the subscription fee less a pro-rata amount for the portion already supplied.
To withdraw, send an unambiguous statement to [email protected] within 14 days of subscribing.
4. How Refunds Are Issued
Approved refunds are issued through the original payment method via Stripe, normally within 5–10 business days of approval. Currency-conversion fees applied by your bank are outside our control.
5. Chargebacks
If you dispute a charge with your bank without first contacting us, we may suspend your account pending resolution. We routinely contest chargebacks for which the service was correctly delivered, providing logs and account records as evidence.
6. Free Plan
The free plan involves no payment and so no refund is possible.
7. Contact
Magic Crystal Limited — [email protected]
EU representative: Financial Technology OÜ — [email protected]